Refund policy
At Eelhoe Glow, we don’t just want you to be satisfied—we want you to be glowing with confidence. We are so certain that you will love your results (and we truly believe you will!) that we offer a simplified, stress-free refund process.
1. Our "Keep It" Satisfaction Guarantee
We believe in the quality of our products so much that if you are not 100% satisfied with your results within 30 days of receiving your order, we will issue you a full refund—and you don’t even need to send the product back. * We want you to enjoy the convenience of shopping with us without the hassle of return shipping labels or post office queues.
- Simply reach out to us at info@eelhoe-glow.com with your order details and tell us why you weren't satisfied. Your feedback helps us keep our standards high.
2. Damaged or Faulty Items
In the rare event that your product arrives damaged or defective, we will make it right immediately.
- Please send a photo of the damage to info@eelhoe-glow.com. Once verified, we will issue a full refund or send a replacement at no extra cost to you.
- No return is necessary for damaged items; please dispose of them safely once your refund is confirmed.
3. Processing Your Refund
Once your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the transaction to reflect on your statement depending on your bank's policies.
4. Contact Us
For any questions or to claim your guarantee, contact our support team:
Email: info@eelhoe-glow.com